Refund Policy

Effective date: October 18, 2026

This Refund Policy explains when you can get your money back for a ScrapePass credit purchase. It is part of our Terms of Service.

1. Who processes your purchase

Credit purchases are processed by Paddle, our merchant of record. Paddle is the seller of record for your order, handles payment, taxes and invoices, and issues any refund to your original payment method. Your purchase is also subject to the terms presented at checkout.

2. Refunds within 14 days

You can request a refund within 14 days of a purchase:

None of the credits from that purchase used: full refund.
Some of the credits used: refund for the unused credits from that purchase, in proportion to the price you paid.

Credits are counted as used once they have activated a 24-hour pass. When a refund is issued, the refunded credits are removed from your account.

3. What is not refundable

Credits used to activate a pass, including a pass that is still running.
Purchases made more than 14 days ago, unless a refund is required by law.
Free days from sign-up, referrals or promotions, which were not paid for.
Credits that have expired (360 days after your latest purchase).

4. How to request a refund

Email us from the address on your ScrapePass account with your order number (shown on your Paddle receipt), or use the support link in your receipt. We reply within a few business days, and Paddle issues the refund to your original payment method. Depending on your bank, it can take 5–10 business days to appear.

5. Problems with the service

If ScrapePass did not work as described and you could not use the credits you bought, contact us even after 14 days. We review these cases individually and may offer a refund or replacement credits.

6. Chargebacks and abuse

Please contact us before disputing a charge with your bank; we can usually resolve it faster. We may refuse refunds where an account abused purchases or refunds, and an account may be restricted while a dispute is open.

7. Your legal rights

This policy does not limit any refund or cancellation rights you have under the consumer law that applies to you.

ScrapePass is operated by Tim Ng. Contact: support@scrapepass.com